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Oracle Siebel CRM

Customer-services today, go beyond meeting customer expectations, and require organizations to anticipate and exceed their customer’s requirements. Integrated customer-service information on customer's service histories and behavior has become crucial to help businesses sell better and increase customer

The Facts Works’ CRM division provides organizations with Siebel Customer Relationship Management (CRM) / Analytics strategies and solutions, across all major CRM functional areas including sales, marketing and field service. The Facts Works offers organizations end-to-end services ranging from devising the ideal CRM strategy to implementation of the Siebel CRM application. The Facts Works Siebel Center has been delivering comprehensive Siebel solutions, enabling organizations to benefit from redundancy in applications and reduced total cost of ownership. Our Siebel offerings include

Siebel Implementation

Enabled by our Siebel implementation framework, reusable components and prototyping, The Facts Works provides the full spectrum of Siebel implementation services.

Siebel Upgrade

The Facts Works' Siebel Upgrade team possesses experience with all versions of Siebel CRM. The team works towards helping customers identify business benefits, optimize new functionalities and also provides training and other business simplification opportunities

Integration across different legacy applications from/to Siebel

The Facts Works' Siebel has expertise in middleware including webMethods, MQ Series, Tibco JMS Queues and more. We offer organizations specifically customized and cost-optimized integration solutions from/to Siebel

Siebel Support

The Facts Works' unified approach to Maintenance and Siebel administration is proven and time-tested. We offer QA services and Siebel Administration services to support complex Siebel projects. Further, our high quality support services for Siebel implementations, help organizations minimize application and user downtime with strict adherence to Service Level Agreements (SLAs).

Siebel Testing/Quality Assurance

The Facts Works employs best industry tools, such as QTP, LoadRunner, Test Director, and more, to provide organizations with a wide range of Siebel testing services spanning over multiple domains including

  • Functional Testing
  • Performance & Load testing .
  • Regression testing
  • Integration testing
  • User Acceptance testing

CRM OnDemand

Catering to the growing demand for cost effective SaaS solutions, The Facts Works' Siebel provides organizations with Oracle OnDemand and Salesforce.com solutions.

Business Benefits

Through The Facts Works’ robust integration of Seibel CRM, businesses will earn following Values

  • Strategic sales, service, call center, marketing, loyalty, partner management, customer order management and customer mastering capabilities
  • Outsmart and out-execute your competition with solutions that are easy to use, provide fast ROI, and are available from a single vendor .
  • Empower sales users to be more effective and productive by leveraging the knowledge and experience of the broader community
  • Reduce costs through implementation of best operational practices, tailored to the needs of businesses in more than 20 industries
  • Gain ongoing value from Siebel enhancements and support