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Salesforce CRM

Building Customized Salesforce.com Solutions to Meet Your Business Needs, with The Facts Works’ innovation to improve customer experience and drive business competences.

The Facts Works’s Wide-ranging services portfolio covers the full spectrum of Salesforce services from strategy, implementation, migration, integration, to support. We develop personalized business applications with Salesforce.com’s multi-tenant, hosted infrastructure. Our Salesforce.com expertise is strengthened by our CRM experts, tools, methodologies, templates and accelerators.

Our well defined and tested quick Methodology provides benefits of both an agile implementation as well as a foreseeable and risk free waterfall SDLC (Software Development Life Cycle) to our client base. Our proprietary tools and accelerators between Salesforce.com and SAP/ Oracle help us in provided quicker solutions to our customers. The Facts Works’ Salesforce.com offers end-to-end solutions that are industry-specific, cost-effective and easy-to-deploy.

Strategic consulting

We provide comprehensive business and technology advisory services that take our clients from strategy planning and roadmap to implementation and support. We offer

  • Cloud Transformation Roadmap
  • Business Process Standardization
  • Business case & ROI Analysis
  • Salesforce.com implementation

    Our experienced technology architecture and development competences help successfully deployment for the salesforce platform from architecture to rollout. We Offer

  • Industry specific solutions
  • Custom solutions & migration to Force.com platform
  • Data migration

    We deliver complete data analysis, cleansing and migration from legacy CRM systems or other data sources. We Offer

  • Data Analysis
  • Configuration & Customization
  • Enterprise Integration and Data Migration
  • Product support

    The Facts Works provides custom application support, help desk and ticket handling in any environment. We provide maintenance support for the Sales Cloud, Service Cloud, Custom Cloud and social Collaboration platforms. Our global practice serves client segments across all industry verticals and across the globe.

    Solution and accelerators

    We offer and continue to spend in many pre-configured/pre-customized applications that spread beyond standard salesforce.com functionality and support to address our clients’ biggest challenges.

    Managed services

    We host, manage and maintain salesforce implementations to ensure security, high performance and on-budget costs.

    Why The Facts Works

    We deliver the solutions and services you need to meet growing customer expectations, preserve a competitive edge, optimize investments, and drive cost-effective growth across your company

    • Salesforce is designed to integrate with your existing technologies and so are we. With in-house skills on all platforms, we understand your systems from both the process & technology viewpoints
    • Backed by a well-adjusted on-shore / off-shore delivery model, Advance Labs and International Competency Centers, we progress with the industry, helping IT stay relevant and aligned to the needs of your organization.
    • With regional knowledge and access to worldwide expertise, our teams are aligned to your strategy and positioned to meet your timelines and goals.
    • We present an iterative, thoughtful, and phased approach to migration through measurable pilots that go to market quickly, are tested & tweaked, and then proven to ensure a smooth roll-out.