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Microsoft Dynamics CRM

The Facts Works’ builds solutions using a leading CRM technology that creates new sales opportunities, manage customer relations, sales forecasts and track your digital marketing campaigns. The Facts Works has implemented Microsoft Dynamics® CRM solutions from the basic "out of the box" model to a complex architecture featuring automation, dashboards, system integration and custom development. We're proficient with integration to other business systems and well-versed in Microsoft Dynamics® AX, NAV, SharePoint®, Business Intelligence and web development.

We provide Consulting, Integration, Customization and Implementation of Microsoft Dynamics CRM.:

Microsoft Dynamics CRM

The proven solutions with best integration with other Microsoft solutions for sales force automation, strengthen customer relationship and optimize your supply chain processes to drive performance in business.

Why Microsoft Dynamics CRM

  • Microsoft Dynamics CRM is easy to learn and operate. Any sales person can familiarize themselves with it in a very short time
  • Direct access via Outlook is possible, keeping emails, customer information and orders in a fully integrated system
  • Microsoft Dynamics CRM, is a complete integrated solution giving you full control of your sales activities
  • Automate business processes including alerts, email messaging and customized workflows
  • Analyze key performance indicators with dashboard reporting
  • Track and manage customer service issues

Our CRM Product Expertise enables you

  • To make the salesmen workplace more attractive and progressive
  • To use your iPad or Smartphone as an active easily usable and modern sales tool
  • To shorten flow and processing time
  • To forget fax, paper catalogs and pricelists
  • To have a common database for back office and sales force

Our CRM Services

The Facts Works offers comprehensive services for Microsoft Dynamics® CRM. Our team of consultants can help you solve any issue you are having with your Microsoft Dynamics® CRM system, Our CRM Services offerings includes

  • CRM Consulting
  • Integration of different line of business applications
  • CRM Platform Customization & Development
  • Solution Implementation
  • Version upgrades
  • Full-time Customer Resource Desk
  • Online solutions managed by Microsoft
  • SQL Reporting Services
  • Data Migration services
  • Data recovery
  • System administration support
  • Customized Microsoft Dynamics CRM and Microsoft Outlook training
  • On-site technical support.

WHY The Facts Works?

  • The Facts Works’ CRM consultants average 12+ years of CRM experience and have a high level of industry and technology experience
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  • Our CRM team brings a diverse skill set in software, hardware, customization, configuration, data management and data integration. Our Consultants have extensive experience in your industry and the technical skills to meet your specific needs
  • Your CRM implementation will be handled by Microsoft Certified Professionals with current Dynamics certifications who participate regularly in on-going training programs
  • We also specialize in integrating your CRM implementation with all of your existing Microsoft systems including Microsoft Office SharePoint Server (MOSS or SharePoint), Office 365, Windows 7, and more