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We assign a Service Delivery Manager [SDM] for every client to offer single point of contact for all support requirements. The SDM conducts regular meetings with client management, submits previous month’s performance reviews with Root Cause Analysis [RCA] for the issues which may have been fixed during last month
We manage all service delivery partners under one contract. You do not need to contact multiple service providers for quotations, contracting, service delivery and invoicing needs. The SDM engages with vendors on every instance and takes the ownership of the issue until resolved. Back to back contracting with vendors is done for every support requirement as per the contracting need
We offer our services to all users inside the same campus or on remote locations. Our services include on-site break & fix, IMAC [Install, Move, Add, and Change] and operational support to all users
We take care of inventory count on all brands to match with contracts. Any equipment can be added or removed from the contract as per the agreed terms & conditions in the contract
We offer support on end of support [EOS] and end of life [EOL] equipment of different brands. This helps customer in managing the CAPEX and OPEX for the installed base without compromising on business continuity