+966 11 278 5567
Exit 9, Imam Saud Road, P.O.Box: 2086 Riyadh 11451, KSA.

Managed Services

IT Operations Services

Managed IT Operations Services from The Facts Works offer industry-leading worry-free IT services for IT day to day operations. Are your IT staff spending nights & weekend’s on-call just to keep Servers up and running? Are they ready to get their lives back and start actively supporting the business instead of just reacting to outages?
The Facts Works has specialized skills and expertise to help you capitalize on next-generation technology. Our support services will give you the right support for your total IT environment. We can fill your organization’s resource or skills gaps with the Facts Works professionals. . Our portfolio provides preventive and remedial support to keep your IT environment up and-running right, including:

Live IT Support

We are providing live IT support services round the clock, 7 days a week. We answer calls and respond to the emails sent from our clients for their issues. We also provide on-site support, our engineers visit at client’s location for investigation & resolution of the issue

Pro-IT Support

We believe that rather than fixing problems once they have already come to a head, proactive monitoring of your entire IT infrastructure means that your downtime will be dramatically reduced. The Pro-active monitoring is done in your off hours

Server Administration

We provide server management and administration services exclusively for server owners, dedicated server owners, co-locaters and end users. Our certified system administrator & technologist takeover the responsibility of server management and server security along with server monitoring and you will get expert advice all the time

Information Security Management

The Facts Works has a detailed and proven methodology for reviewing and analyzing the security of information systems that is based on international information security standards (ISO 27001). Our Consultants prepare a report with an executive summary covering the major issues and trends identified along with a detailed list of management and technical vulnerabilities complete with risks, implications and recommendations

Server Virtualization

The Facts Works’ Server Virtualization Services offer a robust private virtual solution that gives customers a highly efficient and flexible IT foundation for their service infrastructure. Virtualization hosting services allow customers to reduce the number of servers they use, increase the utilization of those servers and rapidly deploy applications. This can be seamless transition from Physical-to-Virtual (P2V) or Virtual-to-Physical (V2P)

Microsoft Environment services

The Facts Works Infrastructure Consulting Services for Microsoft Solutions address the entire Microsoft solution lifecycle, from initial strategy services through planning, design, implementation, integration and ongoing management, for solutions based on key Microsoft technologies. We deliver on organizational requirements quickly and effectively, helping you improve performance, functionality and security while reducing cost and time spent on maintenance

Microsoft Exchange Implementation

Managed Exchange services from the Facts Works offer industry-leading worry-free IT services for private cloud email. With Facts Works Managed Exchange Services, our skilled group of engineers’ acts as an extension of your team, remotely monitoring and managing your Exchange servers through logged, auditable and repeatable execution. And we do it in the way that works best for you – in the private cloud, on-premise, or a mix of both

IT Asset Management

Purchasing IT inventory is not enough. Once you gain control over your IT inventory, the next step is to compare them against the related financial assets, such as contracts, software licenses or service agreements, to understand how they relate to the business and take any actions required. IT Asset Management will help you easily track your assets and understand how they impact your business and grow. IT asset management helps to reduce the cost of administrating company hardware inventory, improve security and ensure you are always ready for your next IT audit

Business Continuity Planning & Disaster Recovery

Disaster recovery and business continuity planning are processes that help organizations prepare for disruptive events—whether that event might include a hurricane or simply a power outage caused by a backhoe in the parking lot. The Logical Technologist's involvement in this process can range from overseeing the plan, to providing input and support, to putting the plan into action during an emergency