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The contract offers complete support package to handle every issue without further charge or any hidden cost to client.
Depending upon the criticality of the application or server for the business, we offer maintenance coverage to clients to fit their requirements within the available budget.
We offer variety of response time including 4 hours, 8 hours to Next Business Day to cater for the customer requirements and budget. Our Response Time offer ensures availability of engineer at client’s premises as per response time option selected by the client.
We offer variety of options to our client for fix time commitment from 4 hours, 8 hours to Next Business Day. The fix time commitment starts from receiving of the call at our help desk.
Beside standard on-site maintenance services, we also offer resident resources at client’s premises to help our customers in their day to day operational or administration support requirements.
The brands included in our support contract are fully covered for the principal manufacturer proprietary support. We ensure to arrange the same SLA with OEM which we commit with our client.
We offer firmware, microcode and device drivers upgrade or update under our standard maintenance support contract. We also help our client with these services on charge basis for the equipment which may be out of scope for our contract.